Below are some of the notable features of the app:
• Ticket Management System: Panda Helpdesk revolutionizes the way customer inquiries and issues are handled with its advanced ticket management system. Upon receipt of a customer's query, the system automatically categorizes and prioritizes the ticket based on urgency and complexity. This feature ensures that critical issues are addressed swiftly, enhancing customer satisfaction and efficiency.
• Real-Time Reporting Dashboard: Equipped with a state-of-the-art real-time reporting dashboard, Panda Helpdesk provides detailed analyses of helpdesk activities. This functionality enables businesses to monitor metrics such as average response time, ticket resolution rates, and agent performance, facilitating informed decision-making and strategic operational adjustments.
• Multi-Channel Communication: Embrace the flexibility of interacting with customers across various platforms with Panda Helpdesk’s multi-channel communication feature. Whether through email, live chat, or social media, this feature ensures that your helpdesk is accessible through the communication channels preferred by your customers, thereby improving engagement and responsiveness.
• Automated Responses and Notifications: Streamline your helpdesk operations with automated responses and notifications. This component of Panda Helpdesk can automatically generate acknowledgment messages for new tickets, send follow-up emails for unresolved issues, and alert staff about high-priority tasks. Automation not only saves time but also helps in maintaining a consistent communication flow with customers.

How to uninstall the Panda Helpdesk? You can uninstall Panda Helpdesk on your mobile device by following these steps: Locate setting icon on your phone. Tap Application manager or Apps Touch Panda Helpdesk. Press uninstall.

How to download and install Panda Helpdesk on your mobile device? The steps below explain how you can download the app on Google Play
• Launch Google Play on your Android device * Input Panda Helpdesk in the search bar * Touch the most relevant search result * Tap Install to download the app * Wait for the process to complete.

More About the Panda Helpdesk App

• Dashboard - You can easily view all of your tickets in one place on the Panda Helpdesk dashboard. From here, you can see the status of each ticket, closed tickets, or even open a new ticket
• View Tickets - We all like to receive updates asap. The app is the perfect way to do so as you can simply open the app, open the specific ticket, and then view the latest information that has been added, as well as any new updates
• Open New Tickets - No longer do you need to search for the perfect support number or send an email and wait for a response. You can simply open the app, click on the "new ticket" button, and enter all of the relevant information
• In-depth Knowledge Base - If you ever have a question that you need to be answered, chances are you'll be able to find the answer in the Panda Helpdesk knowledge base. This is an excellent resource that covers a wide range of topics